Frequentlt Asked Questions

ORDERS

We accept all forms of Visa, Mastercard, Zip Pay, Stripe and PayPal for online purchases. 

MTN and ORANGE mobile money service are accepted .

Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

SHIPPING

International Orders

All orders are shipped directly from the brand and designer on BANYASURE. Your order will arrive in BANYASURE packaging.

All BANYASURE orders are packed using recycled paper and compostable bags.

We use local postal services and our affiliate courier companies for most of our domestic orders . Larger packages will be mostly delivered by courier. We offer two-day and overnight shipping within the UK and Europe. In the event an item in your order is back-ordered, customer service will contact you and make appropriate arrangements.

nce your order is shipped, you will automatically receive a shipment notification email with a tracking number. If for any reason you do not receive your shipping confirmation email and your order date within five (5) business days, please let us know by emailing sales@abanyasure.com. We will be happy to find out what is going on with your order.

It depends on the timing of your order. If you order multiple items within 24 hours, it will be rare for items to be shipped individually. In those instances where items are mailed separately, you will receive multiple tracking numbers through our shipment notification emails for each package.

Domestic Orders

Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

The time for your package to arrive can vary greatly based on the destination country, the shipping service you paid for, and other factors including how long it takes your package to clear customs.
  
  

RETURNS AND EXCHANGES

Full-priced items may be returned for a refund if the product is in brand new condition, with original packaging and proof of purchase or exchanged within fourteen (14) days of receipt of your order. Sale items are final and cannot be returned or exchanged. All returns will incur $5.00 USD processing fee that will be deducted from your refund amount. Exchanges are always complimentary and free of charge.

If you wish to return a non-sale item purchased from us, please ensure that you make your return within 14 days of receipt to be considered or returned. Products must be unworn with tags in place. You need to include a hardcopy of your original order confirmation email in the package. Please visit our returns form and follow the instructions to log your return and/or exchange.  A $5.00 USD return processing fee will be deducted from your refund amount once the return is processed.

No. We strongly advise customers to thoroughly check the product and try it on when it is received to ensure you are satisfied with the product. Refunds and exchanges will not be permitted after 14 days from the date of receiving your purchase.

If you receive a faulty product, please notify us immediately and the item will be exchanged subject to availability or a refund processed.

We aim to process requests for returns and exchanges within 2-3 business days after the product has undergone our quality control checks to ensure the product has not been worn and that the tags are still in place. If goods are eligible for a refund, the refund will be made within 14 days of receipt of the items by BANYASURE.

For exchanges, we typically process the exchange one to two business days after the original items are received. Once your exchange has shipped back out, you’ll receive an automated email letting you know of the shipment along with a tracking number. Exchanges will be shipped to the appropriate postal services for your destination.

All returns will result in a $5.00 USD processing fee that will be deducted from your refund amount. Exchanges are always complimentary and free of charge.